IndtechnologyServices Privacy and Cookies Notice

Information you've provided to us, including through our websites or when you access our services through applications on websites operated by other organisations.

Information about our content, products and services you've ordered or enquired about, including call recordings as further described below.

Information provided to us by other organisations, such as address verification services (e.g. Royal Mail in the UK) and data brokers (e.g. Experian) and credit reference agencies and this includes personal data that is publicly available.

Information we collect, via cookies and related technology, from the devices you use to receive our products and services, about your and your household’s use of third party content and products and services. This includes information about your device, machine or browser which can be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies.

IP address, MAC address, unique identification number, online identifier, browser information, location data port information, logical network address, and other similar identifying information required for your devices to communicate with websites and applications on the internet.

Technical information from the devices you use to our receive products and services, for example, the collection of diagnostic and traffic or location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.

We work with a number of suppliers to process your personal data for the purposes described above. These suppliers act on our behalf and must only process your personal data in accordance with our instructions. The categories of suppliers that we use include:

- Engineer services firms

- IT companies

- Customer service centres

We share your personal data with credit reference (e.g, Equifax) and fraud prevention agencies (eg CIFAS) for use in automated credit decisions, for the detection and protection against crimes such as fraud and money laundering, and for debt recovery purposes, as further explained below. If, from the information you have provide, fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering. We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies Please contact us if you want to receive details of the relevant fraud prevention agencies and further details explaining how the information held by fraud prevention agencies may be used.

To send you newsletters about your service, content and relevant products.

For market research.

The main purpose for which we process your personal data is so that we can, in accordance with the contract you have with us, provide you with products and services. This includes, where the contract requires it, for example: providing you with account management functionality (such as to update contact information), customer support (including diagnostics and trouble-shooting.)

In order to enter into loan agreements with you we obtain personal data about you from credit reference agencies. We then take automated decisions using that personal data about as to whether or not to enter into the loan agreement with you. This decision is influenced by your credit history and depending on the outcome of this automated decision making process we may not enter into the loan agreement with you. If you would like us to review decisions taken about you as part of this process please contact us as set out below.

In addition, we also use your personal data for the following legitimate business purposes:

Managing our products and services and traffic across our network. For example, IndtechnologyServices uses your information to facilitate the operation of its network by choosing the most efficient route to transmit your requests for a communications service through the various parts of its network of equipment and systems. This information is held securely within restricted areas accessible only by authorised personnel and in accordance with our data retention deletion and acceptable use policies.

Improving our content, products, services and customer experiences by monitoring your use of our products and services and working with our suppliers to improve the products and services we offer, and develop new products and services.

Monitoring, recording, storing and using customer service communications we have with you. This helps us to improve the quality of our customer service, to confirm any instructions you give us, to create a customer profile to have better conversations and/or for training, development and to meet our legal and regulatory responsibilities.

Showing adverts to the people most likely to be interested in the products and services being promoted. To do this, we create a profile about you which we use to define groups of audiences to whom we send adverts, based on factors like interests, age, location and more. As part of showing these adverts, we also carry out quality and frequency checks, such as whether adverts were displayed correctly and how often particular adverts have been shown.

For market research.

Protecting or enforcing our rights or the rights of any third party such as by analyzing activity on our network to help block unauthorized or illegitimate content, publication of, or access to it.

Safeguarding an individual’s vital interests.

You can contact us via your Manage account or on 0330 010 1597 to update, amend, correct your information. You also have the following rights:

- To request access to, or erasure of, the personal data we hold about you.

- To request us to restrict the processing of the personal data we hold about you.

- To object to us processing personal data relating to you.

- Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

- You have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).

Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. However, we will keep you informed as to the actions that we can take when you make your request.

You can always choose not to receive direct marketing or tailored advertising from us in the following ways:

- Clicking on the "unsubscribe" link in any electronic marketing information from us

- Via your Manage Account in My IndtechnologyServices

- Calling IndtechnologyServices on 0330 010 1597

Cookies and online behavioural advertising

Please refer to the IndtechnologyServices Privacy and Cookies Notice on www.indtechnologyservices.co.uk.

Please see the section on "Controlling my Cookies" on how to adjust cookie settings for your devices.

Cookies are small bits of text that are downloaded to the devices you use to receive our products and services and access online information. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.

Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies that are needed to provide the content, product or service you have asked for

Some cookies are essential to help your devices download or stream the information, or so you can move around websites and use their features. Without these cookies, products or services you've asked for can't be provided.

- Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.

- When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.

- Some are session cookies which make it possible to navigate through the website smoothly.

Improving your browsing experience

Cookies allow the application or website to remember choices you make, such as your language or region and they provide improved features.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:

- Remembering your preferences and settings, including marketing preferences, such as choosing whether you wish to receive marketing information.

- Remembering if you've filled in a survey, so you're not asked to do it again.

- Remembering if you've been to the application or website before.

- Restricting the number of times you're shown a particular advertisement. This is sometimes called 'frequency capping'. Showing you information that's relevant to content, products or services that you receive.

- Giving you access to content provided by social-media sites like Facebook or Twitter.

- Showing 'related article' links that are relevant to the information you're looking at.

Analytics

We like to keep track of what websites, information and links are popular and which ones don't get used so much, to help us keep our information relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our information and when and where 'error messages' may originate.

This group of cookies, often called 'analytics cookies' are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.

Our applications, web locations, websites and communications you get from us contain small invisible images known as 'web beacons' or ' pixels'. These are used to manage the interaction between you and the online information or email and allow us to assess the effectiveness of the communication.

Affiliate cookies

We use 'affiliate' cookies. Some of our web based information will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is used to tell the other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. For more information, see the Internet Advertising Bureau's guide about how affiliate marketing works. Note that when you visit those other companies’ sites, they will have their own privacy notices which set out what personal data they collect and how they will use it.

We do not sell personal data collected from cookies to any other organisations. If you want to know about data collected by third parties when you click on their adverts, you should check their privacy notices to find out what they collect, how they process it and what they use it for.

It’s easy to choose not to receive behavioural advertising and manage your cookies if you want to.

How can I see and manage my cookies in my browser?

Virtually all modern browsers allow you to see what cookies you've got, and to clear them individually or clear all of them. To find out how to do this, go to aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

How can I choose not to receive Online Behavioural Advertising and other tracking cookies?

In addition to the controls available on your computer, there are other ways of choosing not to receive Online Behavioural Advertising and other tracking cookies.

Please note that most of these choices work by setting a cookie that overrides the behavioural advertising cookie. If you clear all your cookies, you will also clear these opt-out cookies, therefore changing your preferences. In this instance you would need to choose again.

Organisations which provide more information on Online Behavioural Advertising

- Evidon is a provider of privacy solutions.

- Internet Advertising Bureau (IAB) “Your Online Choices” page allows you to choose not to receive behavioural advertising from each of the advertising networks represented by the IAB.

- Network Advertising Initiative (NAI) opt out page allows you to choose not to receive behavioural advertising from each of the ad networks represented by the NAI.

- Digital Advertising Alliance’s self-regulatory program for online behavioural advertising choices page.